FREE ACCOUNT

Product/Service Evaluation Survey Template

Customer satisfaction with product or service with in depth comments


As per your most recent experience with [COMPANY], how satisfied are you with the customer service you received?
If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction?
Will you please describe the aspects of the service that you were completely satisfied with?
How satisfied are you with the process of getting your question resolved?
If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction?
If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction?
How would you rate the [PRODUCT]'s value for money?
What aspects of [PRODUCT] were of no benefit to you?
What aspects of [PRODUCT] were most beneficial for you?
Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently.
The customer service representative was very courteous.
The customer service representative handled my call quickly.
The customer service representative was very knowledgeable.
Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled.
The waiting time for having my questions addressed was satisfactory.
My phone call was quickly transferred to the person who could best answer my question.
The automated phone system made the customer service experience more satisfying.
Consider the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]?
If the [PRODUCT] were no longer manufactured by [COMPANY], what would you replace it with?
All things considered, over the next 12 months, how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]?
What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] sometime this year?

Service Evaluation Surveys

Product, Company, Customer Service Evaluation

23 questions

Feedback on company, product, customer service, intention to return.

Service Evaluation Surveys

Client Service Satisfaction Survey Template

21 questions

Client evaluates the company on customer service and meeting the company needs.