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Survey Templates Customer Satisfaction Surveys Product satisfaction survey template

Product satisfaction survey template

The product satisfaction survey template collects customer feedback data on product usage. It can be used to evaluate customer experience and identify improvement areas in your products. Based on the data collected, gain insights into their expectations and benchmarks.

Use our free product satisfaction questionnaire to learn how likely are customers to buy products from your company. Check if they would recommend your product to their friends or colleagues.

These sample product satisfaction survey questions are ready to be used in your online surveys. You can also customize them as per your needs.


In thinking about your most recent experience with [COMPANY], how was the quality of customer service you received?
The process for getting your concerns resolved was:
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
If you are not satisfied with the product, will you please describe why.
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please contact: -

[COMPANY]

[MANAGER_NAME]

[ADDRESS_1]

[ADDRESS_2]

[CITY], [STATE], [ZIP]
 

Top 3 reasons to use our free Product Satisfaction Survey Template


1) Evaluate your product features
It's not about having a ton of features or the most in the industry. It's about offering the value and having features that offer customers the value the most. Check to see if your consumers are satisfied with the features, or you need to refine them or add more.

2) Uncover reasons for dissatisfaction
The sample product survey consists of multiple-choice questions and open-ended questions. They let you collect detailed feedback on why your customers do not like the product.

3) Forecast future sales
Based on customer feedback, you can predict sales of a specific product and the company revenue. Having such data can help businesses better plan resources and create a strategy to win over competitors.