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Survey Templates Customer Satisfaction Surveys Customer Satisfaction Survey Questions + Sample Questionnaire Template

Customer Satisfaction Survey Questions + Sample Questionnaire Template

Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services and upselling!


Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?
Very Unlikely
Very Likely
Please rate our Products or Services for the following parameters:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Quality
Speed 
Cost effectiveness
Value for money
Reliability
How well did our products meet your expectations?
 How was your experience in the following areas of our customer service:
Very satisfactory
Somewhat satisfactory
Neutral
Somewhat unsatisfactory
Very unsatisfactory
Pre-purchase support
Post-purchase support
Issue resolution speed
Subject matter expertise of support executive
Politeness of the support executive
Post-resolution followup procedure
How often do you use our product / service?
Please add any further comments / suggestions for us: