Customer Multi-Mode Service Evaluation Survey Template

Customer service evaluation for web, phone, mail...

How did you contact customer service?
Web chat
In person
If you called on the phone, how quickly did you get through?
Under 30 seconds
About 1 minute
2-5 minutes
More than 5 minutes
I left a message
If you contacted customer service by fax or email, how long did it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They didn't get back to me
Does not apply
What was your reason for contacting customer service?
Not satisfied with product
Did not receive product
Unable to order product/service
Problem with website
Needed more product information
Cancel subscription or membership
Overall, how would you rate your satisfaction with our customer service representative?
Extremely satisfied
Extremely unsatisfied
Not Sure
Do you have comments or suggestions that would help us improve our customer service?

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