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potbelly

Create a thriving online community

Grow online communities:

Easily accelerate customer base with our purpose built community tools.

Online member portal:

Create a stand alone branded website for your members.

Communities app:

Make use of push notifications, alerts, and mobile methodologies.

Social media:

A one-click solution to post surveys and share member comments on Facebook, LinkedIn and Twitter.
TCreate-and-Manage-a-Powerful-Online-Community

Online community platform to engage your customer panel

Built on top of QuestionPro’s best-in-class survey software, our Online Community Software enables you to intelligently engage your customer community.

Surveys and polls:

Over 50+ question types supported. We support simple and complex surveys, polls, advanced question types, logic, branching, and more.

Live chats and forums:

Connect with and get feedback from your passionate customers.

Gamification and rewards:

Reward loyal customers with interactive points, gamification badges, cash, and donations.
Engage-your-Online-Customer-Panel

Collect community feedback through insights community software

Get the 'pulse' of your online community by collecting data, running reports, and providing analysis across Mobile and Desktop devices.

Enhanced analysis:

Grouping, crosstab, response editing, and drill-down capabilities for analyzing data.

Customized reporting and charts:

Create reports and customize slides to fit your presentation needs. Customized Reports can be downloaded in HTML, PDF formats.

Statistical models and analytics:

This includes access to TURF Analysis, CHAID Analysis, Weighting and Balancing, and GAP Analysis.
Community-feedback-and-insights-through-insights-management-software

Impact your bottom line through real-time research

Understand your target market and your customer’s needs, enhance your relationships, identify key drivers of your business, and improve the sales process.

Customer intelligence:

Understand your target market, improve the customer experience, identify market demands, and stay updated.

Customer engagement:

Build customer trust, brand loyalty, and enhance customer engagement.

Improve sales:

Quickly qualify sales leads by cutting down the noise, understand your target market, and optimize your message.
Real-Time-Community-Research-And-Insights

THE QUESTIONPRO DIFFERENCE

FEATURES

Community portal

Centralized community web portal

Built-in communication system, reminders, engagement tools, analytics, and dashboards all in one community web portal.
Panel management software

Panel management software

Create and manage your research panels with in-built panel management software. You can target segments of your panel to send surveys and other emails.
dashboard accounts

All-in-one dashboard

Survey app for iPad that captures real-time data and stores it locally. Sync it when you are back online.
Qualitative solutions

Qualitative solutions

Get members and responses from every dimension with an online and mobile enabled community platform experience.
Mobile integration

Mobile integration

Providing real-time mobile access to your community web portal’s surveys, reports, and discussions from any mobile device.
Social Media Integration

Social media integration

Members in your online community platform can share their status using Facebook, Twitter, and LinkedIn.
Gamification and rewards

Gamification and rewards

Choose from a variety of rewards options on our research community software to compensate your customers for their participation and promote using social media.
Multilingual capabilities

Multilingual capabilities

Supporting 50+ languages, including double byte character-sets such as Chinese and Japanese, and Right-To-Left languages like Arabic and Hebrew.
Brand research communities

Brand research communities

Create your own unique online community page theme and user experience within the community web portal.

Transforming your company into a community requires getting to know your customers on a whole new playing field. Looking at the big picture, Potbelly has always been about more than just sandwiches and is an avid supporter of making their surrounding communities a better place. Panel Management Software from QuestionPro Communities has enabled Potbelly to strategically listen, expand their knowledge and interact with their community.

Potbelly.

By partnering with QuestionPro Communities and having access to a wide range of features, Gannett was able to expand the research and conduct additional types of studies. They were able to successfully conduct research across 10 markets using the comprehensive Communities platform. Gannett was also able to identify the pulse of each market along with understanding the scope of advertising which they leveraged to increase readership.

Gannett.

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CREATE YOUR FIRST ENGAGED ONLINE COMMUNITY PLATFORM
Understand your customers, their needs, expectations, and make intelligent business decisions. Create meaningful long-term relationships to maintain a competitive business edge.
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